At Aheron, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item or request a refund, please refer to the guidelines below. We have outlined our process for various return and refund scenarios to provide clarity and ensure a smooth experience.

1. Return & Refund Process

1.1. Requesting a Return or Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number, reason for return or refund, and details about the item(s) you wish to return.

2. Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization (RA) number and instructions on how to return the item.

1.2. Return Shipping

• Return Shipping Costs: For returns due to a defect, damage, or incorrect item, Aheron will cover the return shipping costs. For other returns, such as changing your mind or canceling an order, you may be responsible for the return shipping charges.

• Packaging: Please return the item(s) in their original packaging, including all tags, labels, and accessories. Items must be returned in the same condition as received.

1.3. Processing Returns

• Inspection: Once we receive the returned item(s), they will be inspected to ensure they meet our return criteria.

• Refunds: Refunds will be processed to the original payment method within 7-10 business days after the return is approved. You will receive a confirmation email once your refund has been processed.

2. Return & Refund Scenarios

2.1. Defective or Damaged Items

If you receive a defective or damaged item:

1. Contact Us: Report the issue to [email protected] within 7 days of receiving the item.

2. Provide Details: Include photos of the defect or damage along with your order number.

3. Return Shipping: We will provide a prepaid return label for you to return the defective or damaged item.

4. Replacement or Refund: Once we receive and verify the item, we will offer a replacement or process a full refund, including shipping costs.

2.2. Incorrect Items

If you receive an incorrect item:

1. Contact Us: Notify us at [email protected] within 7 days of receiving the incorrect item.

2. Return Instructions: We will provide instructions and a prepaid return label for the incorrect item.

3. Replacement or Refund: Upon receipt of the returned item, we will send the correct item or process a full refund, including shipping costs.

2.3. Missing Orders

If your order has not arrived:

1. Contact Us: Reach out to [email protected] with your order number and details.

2. Investigation: We will investigate the issue with the shipping carrier and provide updates.

3. Resolution: If the order is confirmed lost, we will issue a full refund or offer a replacement.

2.4. Order Cancellation

If you wish to cancel your order after it has been placed:

1. Contact Us: Email us immediately at [email protected]. If the order has not yet been processed or shipped, we can cancel it and issue a refund.

2. Post-Shipping Cancellations: If the order has already been shipped, you will need to follow the return process upon receiving the item.

2.5. Returns for Change of Mind

If you decide to return an item due to a change of mind:

1. Contact Us: Inform us within 14 days of receiving the item by emailing [email protected] 

2. Return Instructions: We will provide return instructions. You are responsible for the return shipping costs.

3. Refund: Once we receive the item in its original condition, we will process a refund minus any shipping fees.

3. Exclusions

Please note that some items may not be eligible for return or refund, including:

• Items marked as final sale or clearance

• Items that have been used or worn beyond trying on

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us at:

EMAIL: [email protected]

ADDRESS: 103 Gadwall Dr, Easley, SC 296428278, United States

We are here to help ensure your satisfaction with your purchase.